Privacy Policy

dimensions.bot (“dimensions.bot,” the “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, retain, and protect information when you access or use our website, mobile applications, application programming interfaces, and related products and services (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, you must not access or use the Service.

2.1 Personal Information

Information you provide directly to us, including:

• Account information: name, email address, phone number, password, company or business name, job title, and professional role;
• Billing and payment information: billing address, payment card details (processed by third-party payment processors), tax identification, and transaction records;
• Communications: messages, feedback, support requests, and other content you send to us; and
• Profile information: user preferences, settings, and other details you choose to provide.

2.2 Device, Camera, and Sensor Data

When you use the Service to capture measurements, we may collect:

• Camera and image data: photographs, video frames, and visual content captured through your device’s camera while using the Service;
• Sensor data: accelerometer, gyroscope, LiDAR, depth sensor, compass, and other sensor readings;
• Device information: device model, operating system, unique device identifiers, mobile network information, browser type, language settings, and hardware characteristics; and
• Location information: approximate or precise geolocation data, which you may control through your device permissions.

2.3 Spatial and Measurement Data

The core function of the Service involves the collection and processing of spatial data, including:

• Dimensional measurements: lengths, widths, heights, areas, volumes, angles, and related quantities;
• Spatial models: 3D point clouds, meshes, floorplans, and other structured representations of real-world spaces;
• Captured environment data: physical layouts, surface textures, object positions, and related metadata; and
• Derived outputs: JSON files, spreadsheets, invoices, quotes, installation specifications, and other structured data generated from your inputs.

2.4 Usage and Analytics Data

We automatically collect information about how you interact with the Service, including log data (IP address, access times, pages viewed, actions taken), performance data (crash reports, diagnostic data), and analytics identifiers (cookies, pixel tags, and similar technologies).

2.5 Information From Third Parties

We may receive information about you from third parties, including business partners, integration providers, identity verification services, payment processors, and publicly available sources. We may combine this information with other information we collect about you.

We use the information we collect to:

• Provide, operate, maintain, and secure the Service, including authenticating users, processing transactions, and delivering measurement outputs;
• Improve, personalize, and develop the Service, including developing new features, products, and functionality;
• Train, test, evaluate, and improve our algorithms, machine learning models, artificial intelligence systems, and measurement accuracy;
• Conduct internal analytics, research, benchmarking, and product development;
• Communicate with you, including to respond to inquiries, provide customer support, and where permitted, send marketing communications;
• Enforce our Terms of Service, investigate and prevent fraud, abuse, or illegal activity, and protect the rights, property, and safety of the Company, our users, and others;
• Comply with legal and regulatory obligations and assert or defend legal claims; and
• For any other purpose disclosed to you at the time of collection or with your consent.

4.1 Service Providers

We share information with third-party vendors and service providers that perform services on our behalf, including cloud hosting, data storage, analytics, payment processing, customer support, and infrastructure providers. These service providers are authorized to use the information only as necessary to provide services to us.

4.2 Integrations

If you connect the Service to third-party applications or platforms, we may share information with those third parties as directed by you. Your use of such integrations is governed by the privacy practices of the applicable third party.

4.3 Business Transfers

We may disclose or transfer information in connection with any merger, acquisition, reorganization, sale of assets, or similar transaction.

4.4 Legal Compliance and Protection

We may disclose information when we believe in good faith that disclosure is necessary to comply with applicable law, enforce our Terms, detect or prevent fraud, or protect the rights, property, or safety of the Company, our users, or the public.

4.5 Aggregated and De-Identified Information

We may share aggregated, anonymized, or de-identified information that does not reasonably identify any individual, for any purpose, including research, analytics, and commercial purposes.

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to provide the Service, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer needed, we will delete, anonymize, or de-identify it. Aggregated and anonymized data may be retained indefinitely.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, and destruction, including encryption in transit, access controls, and authentication mechanisms.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information, and you acknowledge that you provide information to us at your own risk.

7.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: Request information about the categories and specific pieces of personal information we have collected about you;
• Right to Delete: Request that we delete personal information we have collected, subject to certain exceptions;
• Right to Correct: Request that we correct inaccurate personal information;
• Right to Opt Out of Sale or Sharing: We do not sell personal information in exchange for monetary consideration. To opt out of any sharing, contact us as described below;
• Right to Limit Use of Sensitive Personal Information;
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights; and
• Right to Data Portability.

To exercise any of these rights, contact us at privacy@dimensions.bot.

7.2 Other Jurisdictions

Residents of other U.S. states and other jurisdictions may have similar rights under applicable law. To exercise such rights, please contact us at privacy@dimensions.bot.

We and our service providers use cookies, web beacons, pixel tags, local storage, and similar technologies to collect information about your use of the Service. We use the following categories:

• Strictly Necessary: Required for the Service to function;
• Performance and Analytics: Help us understand how users interact with the Service;
• Functional: Remember your preferences and settings; and
• Advertising: Used, where applicable, to deliver and measure marketing.

You can manage cookie preferences through your browser settings. We honor applicable Global Privacy Control (GPC) signals where required by law.

The Service is not intended for or directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us at privacy@dimensions.bot.

The Service is operated and hosted in the United States. If you access or use the Service from outside the United States, your information may be transferred to, stored in, and processed in the United States. By using the Service, you consent to the transfer of your information to the United States and other jurisdictions where our service providers operate.

The Service may contain links to, or integrations with, third-party websites, applications, or services. This Privacy Policy does not apply to, and we are not responsible for, the privacy practices of any third party.

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date and, if the changes are material, provide additional notice. Your continued use of the Service after any update constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

dimensions.bot
privacy@dimensions.bot
For legal inquiries: legal@dimensions.bot